Information in compliance with personal data protection regulations
In Europe and in Spain, there are data protection regulations designed to protect your personal information, which are mandatory for our organisation.
For this reason, it is very important to us that you fully understand what we are going to do with the personal data we request from you.
Thus, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we do with your personal information.
Please, if you have any questions after reading this information, do not hesitate to ask us.
Thank you very much for your cooperation.
?Who are we?
We are at your disposal, please do not hesitate to contact us.
In general, your personal data will be used to enable us to communicate with you and to provide you with our services.
Likewise, they can also be used for other activities, such as sending you advertising or promoting our activities.
Your personal data is necessary for us to communicate with you and to provide our services. In this regard, we will provide you with a series of tick boxes that will allow you to clearly and easily decide on the use of your personal information.
In general, only our organisation's properly authorised staff will have access to the information we are requesting from you.
Likewise, those entities that require access to your personal information in order to provide you with our services will be able to access it. For example, our bank will know your details if payment for our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will also be aware of your information. To give you an example, the Tax Law obliges us to provide the Tax Agency with certain information about economic transactions exceeding a certain amount.
In the event that, outside of the aforementioned scenarios, we need to share your personal information with other entities, we will request your permission beforehand through clear options that will allow you to decide in this regard.
We will protect your data with effective security measures based on the risks involved in using your information.
To this end, our organisation has approved a Data Protection Policy and annual controls and audits are carried out to ensure your personal data is secure at all times.
In the world, there are countries that are safe for your data and others that are not so much. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not secure from the viewpoint of data protection.
Should it be essential, in order to provide you with the service, to send your data to a country that is not as secure as Spain, we will always request your permission beforehand and apply effective security measures to reduce the risks associated with sending your personal information to another country.
We will keep your data for the duration of our relationship and as long as we are legally obliged to do so. Once applicable legal deadlines have passed, we will securely and environmentally responsibly delete it.
At any time, you may contact us to find out what information we have about you, to correct it if it is incorrect, and to have it deleted once our relationship has ended, provided this is legally permissible.
You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.
To request any of these rights, you must submit a written request to our address, along with a photocopy of your ID, to enable us to identify you.
At our organisation's offices, we have specific forms for requesting these rights, and we offer our assistance in completing them.
To find out more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.agpd.es).
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive further advertising, you may inform us via the objection to processing form available at our entity's offices.
If you believe your rights have been disregarded, where can you make a complaint?
Should you believe that your rights have not been upheld by our organisation, you may submit a complaint to the Spanish Data Protection Agency, using one of the following methods:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
Tel. 901 100 099
Tel. 91 266 35 17
Making a claim with the Spanish Data Protection Agency incurs no cost, and the assistance of a lawyer or solicitor is not required.
Our policy is not to create profiles of users of our services.
However, there may be situations where, for service provision, commercial or other purposes, we need to build up profiles of information about you. One example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.
In that case, we will implement effective security measures that protect your information at all times from unauthorised individuals seeking to use it for their own benefit.
Our policy is not to use your data for purposes other than those we have explained to you. If, however, we needed to use your data for different activities, we would always request your permission beforehand through clear options that will allow you to decide accordingly.